All of our retail straws will come with a lifetime guarantee against breakage by regular use. We feel so confident that Stream Straws are durable enough to safely handle daily use that should your straw break or crack while using it, we will issue you a credit equal to your broken straw to use in our webshop. Shipping not included.
We have a 14 day return policy from the day you receive your order. Should you for any reason wish to return your unused straws, please email us on with your order number / photo of your receipt from the outlet your straw was purchased at.
4 Boskykloof Road
7806 Hout Bay
Items returned must be unused and in it's original packaging. The sender will need to cover all shipping costs and must please make sure to mark the package with a value of $0 to avoid additional tax charges. Once we have received the returned product, we will make a refund of full amount to credit card originally used to make payment. Payment will be made within 14 days of us receiving the returned straw.